Section: Customer services Vacancy 171

Post:Spanish Customer Service Representative

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

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Education:

Work schedule:

Has no value

Work place:

Leeds

The announcement text:

Spanish Customer Care Representative
Location: Luton, UK (25 miles north from London)
Salary: Ј17,000 (+relocation package if moving from abroad)

Project Background:
Our client has a 300 seat, multi-lingual and multicultural customer care centre. The centre provides customer service to owners of motor vehicles across 20 European countries.

Job role * Activities * Responsibilities:
Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from customers and dealers.

General day-to-day duties include:
Generally dealing with only Spanish speaking customers
Initially focusing on answering inbound telephone calls
Working to strict service level criteria and deadlines
Working on own initiative to follow up and resolve the issues raised by customers
Understanding and applying the policies of their client to resolve the enquiries raised
Delivering excellent customer service in a professional, polite and clear manner
Logging of all contacts and following up on action plans using a case management system
Using modern computer technology - including Word and other Windows packages
Role develops to include responding to correspondence in the form of letters, emails and faxes

Personal Requirements
PC literate - working knowledge of Windows environment and Office products
Spoken and written Spanish to native standard (including business correspondence)
Thorough understanding of the Spanish culture
Enjoys direct contact with customers by telephone
Well organised
Excellent team player
Ability to work under pressure and deal with high stress * confrontational situations
Ability to work on own initiative
Help desk*call centre type experience
Experience in dealing with customers is desirable but not essential
Creative approach to problem solving
Pro-active working attitude - open-minded, flexible and approachable
Well-developed personality
Use of English as second language for systems, performance evaluation and training purposes

Advantages
Three weeks induction training
Ongoing (weekly) training on a regular basis
Modern office
Working in an international environment of 20 European nationalities (with your focus on the Spanish team)

Contact information

Employer:

Email:

412@jobinliverpool.informnow.com

Phone:

0131 555 0284

Publication date: 2009-03-27 18:05:06

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Section: Customer services Vacancy 171

Vacancies in Leeds

Resumein Leeds

Section: Customer services Vacancy 171

Vacancies
in Leeds

Resume
in Leeds